At XYLORAVENTH, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Certain items are non-returnable, such as perishable goods, custom products, and personal care items. Additionally, gift cards and downloadable software products are also non-returnable.
If you need to exchange an item for the same product, please send us an email at [email protected] and send your item to our returns address.
If you have any questions on how to return your item to us, please contact us at [email protected] or call our customer service at 1-800-XYZ-1234.
Thank you for shopping at XYLORAVENTH.